Refund information
7-day no-questions-asked refund
14VPN offers a 7-day no-questions-asked refund. To apply, sign in to the user panel and submit the relevant order details through the ticket entry. The order record is used to verify the payment item, payment status, and applicable plan; the result will appear in the user panel.
Before submitting, distinguish connection configuration issues from billing issues. For route selection, client import, or subscription update problems, include the platform, route region, error message, and troubleshooting steps already completed in the ticket. If you are requesting a refund, specify the relevant order directly to avoid confusion between orders.